Looking after the personal information you share with us is important and we want to take this opportunity to tell you what we use and when, and how we keep it safe.
At Upper Street Events, River Street Events and our parent company, Immediate Media, we collect personal data:
1. Our Privacy Promise
2. The information we collect
3. Why we collect data
5. How long do you hold onto my information?
6. Use of children’s data
7. Making changes to your personal information
8. Who we share data with
10. Google Analytics
11. Who we are
12. Your right to complain
13. Changes we have made to our privacy promise
1. OUR PRIVACY PROMISE
Data Protection Laws instruct us to tell you very specific things. These are complicated so we will do our best to explain them as simply as possible.
2. THE INFORMATION WE COLLECT
We collect information on you:
This information may include, but is not limited to the following information about you:
3. WHY WE COLLECT DATA
We have to tell you the reason for collecting your information – and this is called the legal basis for processing.
We always consider the potential impact on you of the way in which we process your data and we make it as easy as possible for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the service you have requested.
From time to time we may use some elements of the data you supply to target the messages we send you. For example, we may use your postcode to tell you about events that are close to you geographically or details of your interests to send you content that is relevant to you.
This is done by our staff and we will always respect and protect any requests you make.
5. HOW LONG DO YOU HOLD ON TO MY INFORMATION?
Because we collect data for lots of different reasons we keep it for different lengths of time. For each individual product and service we look at how long we need the information for and how long you would expect us to keep in touch with you for. For example, we are obliged by legislation to keep details of any financial transactions for seven years.
Once the purpose for which your information was originally collected has expired, we delete it in a secure manner. One exception is that if you ask us not to contact you again, we will need to maintain a minimised amount of information on a permanent basis to ensure that we uphold your wishes.
6. USE OF CHILDREN’S DATA
We do not purposefully collect or store any personal information about children under the age of 16 except within the context of the provision of our services. In this instance, permission of a parent or guardian must be sought before personal information is provided.
7. MAKING CHANGES TO YOUR PERSONAL INFORMATION
You have the right to rectify, erase or restrict the processing of your data without undue delay. You may also request copies of your personal information which we hold.
When you make a request, we may ask you for some specific information to help us confirm your identity and ensure you have the right to exercise these rights. We will make it easy and secure for you to share this information with.
You may also request your data in a useable electronic format so that you can use it elsewhere
To make changes to, or update your personal information, access it or ask us to change the way we contact you please contact our Data Controller by email email@example.com or telephone 0207 688 6850.
8. WHO WE SHARE DATA WITH
We do not and will not, sell or share your information at any time to anyone else for marketing purposes unless you have specifically requested to receive information from 3rd parties.
Generally speaking, we don’t share your information with anyone outside of Upper Street Events or Immediate Media because your privacy is important to us. If we need to for any reason, we will let you know in advance, unless someone in a legal capacity tells us we can’t.
Any other organisations who access your information in the course of providing services on our behalf, such as ticketing agencies, payment processors will be governed by strict contractual restrictions to make sure that they protect your information and keep to data protection and privacy laws which apply. We may also independently audit these service providers to make sure that they meet our standards.
We do, occasionally, need to share data with third party auditing organisations for reporting purposes and for measurement of our compliance with relevant standards. Similarly, we are required by law (e.g. to government bodies or law enforcement agencies) to disclose information.
We may use third party advertising networks, social media platforms and search engines to deliver relevant advertising to you and other potential customers.
We may use service providers to help us run this website (or services available on the site), some of which may be based outside the EEA or countries deemed adequate by the EDPB. If this is the case it will only be done with the proper legal protections or permissions being in place.
Cookies are little packets of data that sit on our website, in some cases to make it work, and in some cases to add additional services. For more information about cookies, how to look after them, including how to turn them off, please visit our page on cookies.
10. GOOGLE ANALYTICS
We use Google Analytics on our sites for anonymous reporting of site usage. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link https://tools.google.com/dlpage/gaoptout
11. WHO WE ARE
Upper Street Events Ltd and River Street Events Ltd are divisions of the Immediate Media Group. Upper Street Events Ltd is a company registered in England & Wales with the company registration number 06350012. River Street Events Ltd is a company registered in England & Wales with the company registration number 02708675. Our address is Vineyard House, 44 Brook Green, Hammersmith W6 7BT, UK. We are registered as a data controller with the Information Commissioner’s office – our registration number is ZA228265
If you would like to contact Upper Street Events Ltd or River Street Events Ltd, please email firstname.lastname@example.org, write to Data Controller, Upper Street Events Ltd, Vineyard House, 44 Brook Green, Hammersmith W6 7BT or contact us by telephone on 0207 688 6850.
12. YOUR RIGHT TO COMPLAIN
If you are not satisfied with the way we have handled a request regarding your information, you have the right to lodge a complaint with the supervisory authority – details of which are given below:
Information Commissioner’s Office
https://ico.org.uk/make-a-complaintTelephone: +44 303 123 1113
13. CHANGES WE HAVE MADE TO OUR PRIVACY PROMISE
If we make changes to this document we will show you what they are here. If these changes are significant, we may also choose to email relevant individuals with new details. If we are required by law, we will obtain your consent to make these changes.
CHANGES TO THIS POLICY BY DATE
• September 2019 – New company privacy promise created.